Shipping policy

Processing and dispatch

  • We deliver across New Zealand.

  • In-stock orders are processed within 24 hours.

  • In-stock orders are shipped within 48 hours.

  • Delivery times depend on the courier company and delivery address. We always aim for the fastest delivery option available.

Courier partners

We ship with NZ Couriers and NZ Post.

Tracking and delivery

  • Every order is tracked. You'll receive your tracking number by email once your order ships.

  • Where possible, we request proof of delivery from the courier driver.

  • If you'd like your order shipped with signature on delivery, let us know using the note field at checkout, or email contact@helite.co.nz

  • If requesting by email, please get in touch before your order ships. We can't add signature on delivery once a shipping label has been generated.

Free shipping

Orders over $150 ship free.

Pre-orders

Some products are available to pre-order when we don't hold them in stock. You pay in full at checkout and we order your item in from Helite in France.

The expected wait is shown on the product page and in your order confirmation. Right now that's 2 to 4 weeks.

These are estimates, not guarantees. If your item is going to take longer than we told you, we'll email you and you can choose to wait or cancel for a full refund.

If your order has both in-stock and pre-order items, we'll send the in-stock items straight away and the pre-order item when it arrives. There's no extra shipping cost for the second parcel.

You can cancel a pre-order for a full refund within 48 hours of ordering. See our Refund policy.

Frequently asked questions

How long does shipping take?

In-stock orders are processed within 24 hours and shipped within 48 hours. From there, delivery time depends on your courier and address. We use NZ Couriers and NZ Post and always aim for the fastest delivery available. Pre-ordered products take longer, see the Pre-orders section above.

Is my order tracked?

Yes. Every order is tracked, and we'll email you a tracking number once it's shipped. Where possible, we also request proof of delivery from the courier.

Can I request signature on delivery?

Yes. Add a note at checkout, or email contact@helite.co.nz before your order ships. We can't add signature on delivery once a shipping label has been generated.

Do you offer free shipping?

Yes, on all orders over $150.